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Privacy policy

January 20, 2023

This Privacy Policy describes how Herb-Pharma AG, Fyto-Biotech Ltd., and its subsidiaries and affiliates handle personal data we collect online (e.g., through our websites) and offline (e.g., through customer support channels, our retail locations, and in-person promotional activities). This Privacy Policy explains the types of personal data we collect and process, how we may use and share the data, and the choices that are available to you with respect to our handling of your data.

The informations we collect

Informations you give us:

We collect the information you provide directly to us, such as when you open an account, place an order, ask to receive emails, or interact with us on social media. The types of personal data we may collect directly from you include:

  • Contact information, such as your name, email address, mailing address, and phone number;
  • Account information, such as your username and password;
  • Billing information, such as credit card details and billing address;
  • Optional information you may choose to provide, such as your date of birth, gender
  • Any other information you choose to provide

We collect information about your use of the Services, such as the products you buy or express interest in

 

Information we collect from other sources

When you access the Services through a social network, we collect information from the social network in accordance with your settings on the social network. If you interact with us on social media, we will collect information about those interactions. The information we may collect includes your name, picture, and email address. We may also collect information about you from third parties, including mailing list providers and publicly available sources, or friends that refer you to Gyntima.

 

Information we collect by automated means

When you visit our sites, we collect certain information automatically. To collect this information, we may use cookies, web beacons, and similar technologies. A “cookie” is a text file that websites send to a visitor‘s computer or other internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. We may also collect information about your online activities over time and across third-party websites. The information we collect automatically may include: URLs that refer visitors to our websites;

  • Search terms used to reach our websites;
  • Details about the devices that are used to access our websites (such as IP address, browser information, device information, and operating system information);
  • Details about your interaction with our websites (such as the date, time, length of stay, and specific pages accessed during your visits to our websites, and which emails you may have opened); and
  • Usage information (such as the number and frequency of visitors to our websites).

We may associate this information with your Gyntima account if you have one, the device you use to connect to our Services, or email or social media accounts that you use to engage with Gyntima.

 

Advertising and Analytics Services provided by third parties

We may allow others to provide analytics services and serve advertisements on our behalf across the internet and in mobile applications. These entities may use cookies, web beacons, and other technologies to collect information about your use of the Services and other websites and applications, including your IP address, web browser, mobile network information, pages viewed, time spent on pages or in apps, links clicked, and conversion information. This information may be used by Herb-Pharma AG, Fytobiotech Ltd., and others to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our Services and other websites, and better understand your online activity. For more information about interest-based ads, or to opt out of having your web browsing information used for interest-based advertising purposes, please visit Interactive Digital Advertising Alliance.

 

Cookies

We use cookies to collect information and store your online preferences. Cookies are small pieces of information sent by a web server to a web browser, which allows the server to uniquely identify the browser on each page.

We use the following categories of cookies on our Website

  • Necessary cookies: These cookies are essential in order to enable you to move around the website and use its features. Without these cookies, services you have asked for such as remembering your login details or shopping basket items cannot be provided.
  • Performance cookies: These cookies collect anonymous information on how you use our Website. For example, we use Google Analytics cookies to help us understand how customers arrive at our site, browse or use our site and highlight areas where we can improve areas such as navigation, shopping experience and marketing campaigns. The data stored by these cookies does not show personal details from which your individual identity can be established. You may opt in to these cookies using your browser settings but it may affect the performance of our Website.
  • Functionality cookies: These cookies remember choices you make such as the country you visit our website from, language and search parameters such as size, color or product line. These can then be used to provide you with an experience more appropriate to your selections and to make the visits more tailored and pleasant. The information these cookies collect may be anonymized and they cannot track your browsing activity on other websites. You may opt in to these cookies using your browser settings but it may affect the functionality of our Website.
  • Advertising cookies: These cookies collect information about your browsing habits in order to make advertising more relevant to you and your interests. They are also used to limit the number of times you see an advert as well as help measure the effectiveness of an advertising campaign. The cookies are usually placed by third party advertising networks. They remember the websites you visit and that information is shared with other parties such as advertisers. For example, we use third party companies to provide you with more personalized adverts when visiting other websites. You may opt-in to these cookies using your browser settings.
  • Social media cookies: These cookies allow you to share what you’ve been doing on the website on social media such as Facebook and Twitter. Please refer to the respective privacy policies for how their cookies work.

If you want to delete any cookies that are already on your computer, please refer to the help and support area on your Internet browser for instructions on how to locate the file or directory that stores cookies. Information on deleting or controlling cookies is available at aboutcookies.org.uk/. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our Website.

You can withdraw your consent to these cookies at any time through the following options:

  • Google Analytics cookies across all websites, please visit Google Analytics Opt-out Browser Add-on;
  • other third party cookies relating to behavioural advertising, please go to youronlinechoices.eu.
  • any other type of cookies, you can clean the cookies through your browser settings.

 

How do we use the personal data we collect? 

We collect and process your personal data for the following purposes:

  • To fulfil our contract with you, including taking payment, shipping and delivery,
  • To provide you with relevant information about our products and services via our marketing communications and advertising,
  • To improve the performance of our website and our promotion of the website,
  • To allow our Customer Care team to help you with queries and requests.

 

Transfers of your personal data

We may share the information we collect:

  • With service providers that perform services on our behalf, such as those that provide shipment and payment services, customer service, and marketing support,
  • With select partners as a part of co-sponsored promotions,
  • To comply with a legal or regulatory obligation, protect and defend Gyntima’s rights or property, protect the safety of our customers and website users or the public, and protect against legal liability,
  • In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company,
  • With your consent and at your direction.

 

How long do we keep your data? 

Your personal data are retained in accordance with the following criteria:

  • When you have purchased goods from gyntima.com, we will retain the billing data until the end of the relevant accounting period, normally seven years from the billing date,
  • When you make a payment, we will retain your payment details up to the certification of the payment and the completion of the relevant administrative-accounting formalities regarding your right of withdrawal and the terms applied for the disputing of the payment,
  • When you provide us with personal data in order to use the services of gyntima.com, such as marketing communications subscription, we will keep your data for this purpose until the termination of the service or until you cancel your subscription to the service,
  • When you give us your consent to send you marketing communications, you can withdraw your consent at any time. We will consider your consent to be current for five years from your last interaction with any email that we send you with gyntima.com. 
  • When we use your personal data and browsing history to analyze your behaviour in order to customize the website and to show you personalised sales offers, we will keep the data for analytical purposes until you ask us to delete it,
  • When we use personal data for market research and satisfaction surveys, we will keep the data until you ask us to stop.
  • When you contact our Customer Care team, we will keep any additional personal data you provide that is specific to your enquiry for as long as you remain an active customer of gyntima.com.
What are your rights and choices

  • You may review, update, or modify your account information, including profile and contact information, at any time by logging into your Gyntima account. You may delete your Gyntima account by emailing info@fytobiotech.com

  • Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our websites.

  • You have the right to access personal data we hold about you and to ask that your personal data be corrected, updated, or erased. You may also have the right to object to, or request that we restrict, certain processing. If you would like to exercise any of these rights, you may contact us indicated below. If you have a Gyntima account, you may also review, update, and delete certain personal data by logging into your account.

 

Contacting Gyntima

If you have questions or concerns regarding this Privacy Policy, or would like to update your preferences or information we have about you, please contact us at the information provided below. We will take reasonable steps to respond to your request.

Herb-Pharma AG, Waldmannstrasse 6, 8001 Zürich, Switzerland, You may contact us at the following address: Herb-Pharma AG, Waldmannstrasse 6, 8001 Zürich, Switzerland, or at the following email address: home@herb-pharma.com

In the United Kingdom: info@fytobiotech.com
Fyto Biotech Ltd. 84 Wormholt road, London, W12 0LP